Loan Collection Officer at Mombo Sacco

Location: Westpark Towers, Westlands, Nairobi, Kenya

Position Summary:

Mombo Sacco is seeking a diligent and proactive Loan Collection Officer to join our team. The incumbent will be responsible for ensuring all loans are collected in a timely manner through both field visits and remote calls. The ideal candidate will have strong interpersonal skills, attention to detail, and preferably the ability to operate a motorcycle for efficient field operations.

Key Responsibilities:

• Loan Recovery:
  • Proactively manage and follow up on overdue loan accounts to ensure timely collection.
  • Conduct field visits to clients’ premises to negotiate payment plans and resolve outstanding issues.
  • Make remote calls to clients to remind them of due repayments and provide guidance on payment options.
• Client Relationship Management:
  • Maintain open communication with clients, ensuring a positive relationship while enforcing repayment commitments.
  • Address customer inquiries and resolve payment-related issues promptly.
• Documentation and Reporting:
  • Prepare and submit daily and weekly reports on loan recovery status and field visit outcomes.
  • Maintain accurate records of communications, agreements, and payments made by clients.
• Risk Assessment:
  • Collaborate with the credit team to evaluate loan repayment risks and suggest strategy adjustments where needed.
• Compliance and Regulations:
  • Ensure compliance with Mombo Sacco policies, credit procedures, and regulatory requirements during the loan recovery process.
• Motorcycle Operations:
  • Utilize a motorcycle for efficient field visits [advantageous, but not mandatory].

Qualifications:

• Diploma in Business, Finance, or a related field. A degree would be an added advantage.
• Proven experience in debt collection, credit recovery, or a similar role.
• Exceptional communication and negotiation skills.
• Ability to work independently, with a results-oriented mindset.
• Ability to ride a motorcycle and possession of a valid motorcycle riding license is an added advantage.
• Knowledge of local geographical areas is beneficial.

Personal Attributes:

• Integrity, with a commitment to maintaining confidentiality and discretion.
• Strong analytical and problem-solving abilities.
• Ability to build and maintain relationships with diverse clients.
• Flexible and adaptable, with a willingness to work irregular hours if necessary.