Learning and Talent Specialist at CIC Insurance

PURPOSE:

Reporting to the Group Learning, Talent and Leadership Development Manager, the role will be responsible for coordinating, supporting and strengthening employee development, training delivery and talent initiatives.

 PRIMARY RESPONSIBILITIES:

• Conduct training needs analyses and identify competency gaps to determine appropriate interventions for individuals and teams across the Group.
• Develop and coordinate the training plan and training calendar in liaison with Business Partners and Heads of departments, regulators and partners.
• Design, review and deliver engaging training programs and courses in various formats (in-person, virtual, e-learning).
• Manage the Learning Management System (LMS), ensuring accurate course content, tracking, and reporting.
• Collaborate with internal stakeholders and external vendors to source or create effective learning solutions.
• Evaluate the effectiveness of training programs and use feedback to drive continuous improvement.
• Conduct and track return on investment evaluations for identified programs
• Facilitate talent management and review process, succession planning, and coordinate the implementation of individual development plans (IDPs).
• Coordinate leadership and management development initiatives including on-the-job training, mentorship and coaching.
• Support culture initiatives aligned with departmental and organizational goals.
• Track budget expenses for L&D and other key learning and talent metrics and provide monthly and quarterly insights e.g. learning report, professional subscriptions, identified successors and implementation of the IDPs
• Any other assignment that may be delegated from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

• Education    Bachelor’s Degree
• Bachelor’s degree in Human Resources, Education or Social Science

Professional Qualification    

• KNEC Diploma in HR or higher
• Instructional Design Certification
• Adult Learning Certification
• Membership
• IHRM or any other HR Association

 Skills and Competencies:

• Minimum 3-years’ experience in HR or Corporate training environment.
• Experience in L&D will be an added advantage
• Ability to handle internal stakeholders in a multi-cultural setting
• 1-year experience in automation and/or managing projects
• 3-year experience in coordinating, planning and organizing events, surveys and or training
• Experience in content development
• Expertise in data analysis is an added advantage
• 3-year experience in managing learning management systems