ICT Officer at Nairobi Centre for International Arbitration

Job Reference: NCIA/HR/04/20223-2024

Job Purpose

The role entails evaluating connectivity issues, as well as managing software and hardware concerns. The incumbent will be responsible for addressing ICT-related problems, conducting hardware maintenance, managing software applications, and overseeing network operations. This role also involves providing helpdesk and technical support through various means such as phone assistance, remote access, or on-site visits. Additionally, the job entails troubleshooting system errors and configuring equipment for new users and employees.

Key Responsibilities / Duties / Tasks

1. Assist in the development and implementation of IT systems.
2. Develop hardware and software specifications.
3. Conduct software and hardware upgrades.
4. Maintain an updated inventory of ICT equipment.
5. Design, recommend, and evaluate systems to ensure they meet established performance standards.
6. Implement, maintain, and document system standards.
7. Provide user support and training.
8. Configure LAN and WAN networks.
9. Repair and maintain ICT equipment and related accessories.

Qualifications

• A Bachelor’s degree in Computer Science, Information Technology, Business Information Technology, or its equivalent from a recognized institution.
• Minimum of three (3) years of experience in the field of ICT.

Method of Application

The public is hereby informed of the following:

• Detailed job descriptions, requirements, and application instructions can be found on the website www.ncia.or.ke.
• All applications must be submitted no later than 5:00 pm on Wednesday, September 6, 2023. Late applications will not be considered.
• There are no fees charged by NCIA for any applications for these positions.
• Only shortlisted candidates will be notified of interview dates, and successful candidates will undergo necessary background checks with relevant institutions.
• Any form of canvassing or solicitation by or on behalf of an applicant for the above vacancies will result in disqualification.
• Upon receiving an offer of employment, successful candidates must meet the requirements of Chapter Six of the Constitution of Kenya 2010, which includes providing:
  • Original academic certificates
  • Clearance from the Higher Education Loans Board
  • Clearance from the Criminal Investigation Department (Police Clearance)
  • Clearance from the Ethics and Anti-Corruption Commission
  • Clearance from the Kenya Revenue Authority (Tax Compliance Certificate)
• Applicants are requested to submit a completed NCIA Employee Application Form, available for download from the Centre’s website (www.ncia.or.ke), along with a cover letter, curriculum vitae, copy of National ID/Passport, copies of certificates, and testimonials as one PDF attachment to hr@ncia.or.ke.