Front Office Manager at Eagle HR Consultants

Our client in the hospitality sector is seeking to recruit a dynamic and experienced Front Office Manager with at least 5 years of experience in the hotel industry. The ideal candidate will be responsible for overseeing daily front office operations, ensuring exceptional guest experiences, managing staff, and maintaining high standards of service.

Key Responsibilities

• Lead and manage front office staff, including receptionists and concierges.
• Ensure smooth operations at the front desk and oversee check-in/check-out processes.
• Address guest inquiries and resolve complaints professionally and promptly.
• Train and develop front office personnel to uphold service excellence.
• Collaborate with other departments to enhance the overall guest experience.

Qualifications

• Minimum 5 years of experience in a hotel front office management role.
• Strong leadership and interpersonal skills.
• Excellent communication abilities.