Front Office Agent (Casuals) – Cysuites Apartment Hotel at Cytonn Investments

Responsibilities

• Welcoming Guest, registering the guest, Check in process orienting the guest through the apartment and Check out process.
• Organizing airport pick up and drop off services, showing the guest around the property, Carrying luggage to and from the room.
• Answering incoming calls, Directing calls to guest room, to suppliers and other departments through switchboard, Guest wake up call services, receiving and giving messages to guest, departments or individual
• Counter checking guest accounts, confirming room status, running night audit, preparing reports and sending to respective department/Parties.
• Respond to guest reviews where needed. Receive guest feedback, attend to guest complains and ensure guest satisfactions are met and exceeded.
• Computes all guest billings, accurately post charges to guest rooms and house accounts
• Handling pool and gym clients.
• Assists in pre-registration and blocking of rooms for reservations.
• Use proper mail, package, and message handling procedures and record
• Communicate services and amenities of the hotel to guests.
• Any other duty that maybe assigned from time to time

Requirements

• Diploma/Certificate in Front Office or any other related course from a reputable institution
• A minimum of 1+ proven experience as a front desk agent in a 3* to 5* hospitality establishment
• Personable when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Must be flexible to cover all shifts ( both day and night shifts)
• Strong attention to detail with high levels of integrity
• Ability to multitask
• Familiarity with eZee PMS software is preferred but not a must