AFS Holdings
We are looking for Debt Collection Agents. Experience as Debt Collector or Customer Service/Sales Agent is an added advantage.
Duties.
The role holder will be required to contact & notify customers of details of their debts including:
- Calling & visiting customers to negotiate payment for overdue accounts /arrange repayment plans/schedules.
- Sending reminders/follow-ups to customers who are due to make payments.
- Getting Payment Proposals/Payment Proof from clients and updating our CRM System.
- Using various professional debt collection strategies/negotiation skills to ensure a high debt recovery level.
- Tracking/Updating any customer disputes or complaints and updating the same in the system ensuring they are resolved as per guidelines.
- Working on assigned accounts and keeping an accurate and up-to-date diary system to ensure promises to pay are closely monitored/kept.
- Giving recommendations/discussion outcomes of assigned customers on the way forward. e.g. Restructuring, Giving Full & Final discounts etc.
- To Rehabilitate debtors back to payment Plans as a retention strategy for our clients.
- Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
Requirements
A Diploma or Certificate in Business/Accounts/Sales or any Credit-related fields. A Degree is okay but not a must. Alternatively, An experience in Debt, sales or credit-related fields.
- Age between 25 and 45 years
- Computer literacy.
- Excellent command of English and Kiswahili languages.
- Self-driven individual with impeccable integrity.
- Ability to work under pressure and meet deadlines.
- Possess strong interpersonal, communication and negotiation skills.
- Remuneration on a commission basis.
Interested candidates are to send their CVs/resumes to careers@afsholdings.co.ke by COB 31st May 2024
Job Category:Â Entry Level
Job Type:Â Full Time
Job Location:Â Nairobi KE
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To apply for this job please visit afsholdings.co.ke.