Debt Recovery Officer SunCulture Kenya Ltd

  • Full Time
  • Mombasa

SunCulture Kenya Ltd

About the Role

Reporting to the Debt Recovery Manager, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

Key Responsibilities

  • Be accountable for reducing delinquency for assigned accounts
  • Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
  • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
  • Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
  • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
  • Initiate repossession of SunCulture assets as necessary.
  • Achieve the monthly collection targets as assigned by the supervisor
  • Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
  • Ensure all work queues are acted upon.
  • Conduct field visit assessment before visiting the market areas.
  • Manage relationships with local authorities and Security Officers
  • Plan and organize field collection drives across all regions
  • Conduct monthly reporting as per portfolio performance on delinquency.

Qualifications

  • At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
  • Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
  • Evidence of well-developed organizational skills and the ability to meet deadlines.
  • Integrity and ability to work in consumer finance with small scale farmers across Kenya
  • Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
  • Target driven, self-starter, and problem solver
  • Demonstrated ability to follow policy and procedures.
  • Sound judgment, analytical, and decision-making skills.
  • Accuracy and attention to detail.
  • Demonstrated ability to quickly learn new systems and processes.
  • Demonstrated commitment to service excellence.
  • Proficiency in GSuite, Microsoft Office

To apply for this job please visit sunculture.freshteam.com.