Debt Collection Call Center Agent at Mogo

Debt Collection Call Center Agent at Mogo – Mogo Kenya Job Details

About the Role

Mogo is recruiting a Debt Collection Call Center Agent to join its collections team in Kenya. This is a full-time position based at the CPA Centre Ruaraka location. As part of Eleving Group, an international fintech company operating across three continents, Mogo provides vehicle financing solutions including car loans, motorcycle financing, and logbook advances. Since 2019, the company has financed over 100,000 vehicles and served more than 50,000 customers across Kenya.

In this role, you will manage customer accounts, negotiate repayment schedules, and drive debt recovery while maintaining professional relationships. The Debt Collection Call Center Agent at Mogo will work in a structured environment that values both performance and compliance with Kenyan financial regulations.

Key Responsibilities

• Reach out to customers to negotiate and agree on mutually acceptable repayment schedules and terms.
• Organize and file all debt collection correspondence, documentation, and related paperwork systematically.
• Verify that customers meet their contractual obligations and adhere to applicable regulatory standards.
• Keep detailed, current records of customer accounts, including communication logs and payment status updates.
• Develop and sustain positive working relationships with customers to support successful debt recovery and reduce future payment defaults.
• Handle customer questions, complaints, and concerns with professionalism and promptness.
• Recommend process improvements to enhance debt collection efficiency and effectiveness.
• Meet or surpass debt recovery targets and other assigned performance metrics.

Requirements & Qualifications

• Diploma or degree in Business Administration or a closely related field.
• Prior call center experience is advantageous.
• Genuine commitment to continuous learning and professional development.
• Strong communication and interpersonal abilities in both one-on-one and multi-party settings.
• Solid analytical and problem-solving capabilities.
• Attentive listening skills to understand customer concerns and needs.
• Proficiency with computer systems and standard office applications.
• Demonstrable negotiation abilities to reach agreements with debtors.
• Capacity to adjust to changing circumstances and function effectively with minimal supervision.
• Fluent in both English and Swahili (spoken and written).
• Self-assurance when engaging with customers and senior staff.

What to Expect

• Monthly stipend of KES 30,000 with a six-month employment contract to begin.
• Health insurance and a pension scheme become available after completing your probation period, along with active team events and a supportive workplace culture.
• Training and mentoring to build your knowledge and skills alongside feedback from supervisors and peers, with recognition bonuses for strong performance.
• This Debt Collection Call Center Agent at Mogo position in Kenya is open to qualified candidates. Click Apply below to submit your application.