Debt Collection Admin (Internship) at Mogo Finance

Debt Collection Admin (Internship) at Mogo Finance – Mogo Finance Kenya Job Details

About the Role

Mogo Finance is recruiting a Debt Collection Admin (Internship) to support its field operations and customer management functions in Nairobi. This is a full-time internship role that sits at the heart of the company’s administrative and collections workflow, coordinating daily field activities, managing case data, and assisting with customer interactions related to repossessed assets. The successful candidate will work across multiple systems and processes to ensure accurate record-keeping, timely reporting, and smooth day-to-day operations.

The debt collection sector in Kenya relies on precise administrative support to manage customer accounts, track field activities, and maintain compliance with company standards. In this Debt Collection Admin (Internship) position at Mogo Finance, you will gain hands-on experience in collections administration, ERP systems management, and customer service within a regulated financial services environment.

Key Responsibilities

• Organize and coordinate the assignment of daily field work schedules and task allocation for field teams
• Update and maintain both internal and external field cases within the company’s ERP system with accurate and timely information
• Contribute to the preparation of regularly scheduled field reports and performance documentation
• Support customers who visit the office regarding repossessed units held in the yard, including responding to inquiries and negotiating payment arrangements
• Submit, review, and reconcile field expense reports to ensure accuracy and policy compliance
• Answer customer inquiries and provide information in response to requests via phone, email, or in-person
• Generate field letters and other correspondence within the system as required by the collections process
• Handle day-to-day administrative challenges and resolve operational issues promptly
• Upload product photographs and vehicle images to external platforms including Jiji, car portals, and Facebook
• Conduct external asset valuations and document findings
• Update pricing and discount information on Jiji and automotive portals
• Create and issue DCAC invoices as part of the collections workflow
• Coordinate and execute auction processes, including announcement of auction results to successful bidders

Requirements & Qualifications

• Demonstrated ability to organize work tasks and manage multiple priorities simultaneously
• Understanding of company operations, organizational structure, and reporting lines
• Commitment to maintaining high ethical standards and professional conduct in all duties
• Ability to handle confidential company and customer information with discretion and accuracy
• Proficiency with ERP systems and office management software
• Attention to detail and accuracy in data entry and record-keeping
• Strong written and verbal communication skills for customer interaction and internal coordination
• Willingness to learn the specifics of debt collections administration and related processes

What to Expect

• A structured internship environment where you will work on real administrative and operational tasks that directly support the business
• Exposure to multiple aspects of collections administration, including field coordination, customer service, asset management, and financial reporting
• A workplace where accuracy, timeliness, and ethical conduct are expected and valued in all responsibilities
• This Debt Collection Admin (Internship) at Mogo Finance position in Nairobi is open to qualified candidates. Click Apply below to submit your application.