Customer Support and Credit Assistant at Fresh Life

Customer Support and Credit Assistant at Fresh Life – Fresh Life Kenya Job Details

About the Role

• This role entails managing the assigned customer portfolio: Ensuring as an organisation, we provide the best service to FLOs  (FLT repairs, timely collections and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also entails ensuring customers maintain sanitation and hygiene standards and pay their monthly service fee and in addition assigned a process,sub-function or mini-project.

Duties and Responsibilities

• Re-onboard customers by assessing their needs, setting clear expectations, and providing training on our mission, sanitation standards, issue escalation, and payment processes.
• Confirm and document reasons for temporary and permanent closures, conducting thorough analysis to implement preventive and corrective actions.
• Manage credit and debt collection by engaging with customers, planning and documenting payment strategies, and ensuring accurate account balances.
• Address customer complaints and issues promptly, collaborating with teams to resolve them efficiently and establishing preventive measures.
• Maintain accurate customer data, ensuring it reflects the current operational status and documenting all customer interactions.
• Prevent future closures by identifying and addressing potential issues, and work to reopen closed facilities.
• Manage assigned projects or processes, driving continuous improvement and coordinating with stakeholders to meet deadlines.

Qualifications

• Degree / Diploma in Business Management / Accounting / Finance
• Previous Experience in customer service or credit management.
• Experience in using an ERP system or excel
• Good Communication, problem-solving, and computer literacy skills desired
• Physically fit, can walk daily, can sit for long hours.