Fresh Life

About the Role

This role entails managing the assigned customer portfolio: Ensuring as an organisation, we provide the best service to FLOs (FLT repairs, timely collections and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also entails ensuring customers maintain sanitation and hygiene standards and pay their monthly service fee and in addition assigned a process,sub-function or mini-project.

Duties and Responsibilities

Re-onboard customers by assessing their needs, setting clear expectations, and providing training on our mission, sanitation standards, issue escalation, and payment processes.
Confirm and document reasons for temporary and permanent closures, conducting thorough analysis to implement preventive and corrective actions.
Manage credit and debt collection by engaging with customers, planning and documenting payment strategies, and ensuring accurate account balances.
Address customer complaints and issues promptly, collaborating with teams to resolve them efficiently and establishing preventive measures.
Maintain accurate customer data, ensuring it reflects the current operational status and documenting all customer interactions.
Prevent future closures by identifying and addressing potential issues, and work to reopen closed facilities.
Manage assigned projects or processes, driving continuous improvement and coordinating with stakeholders to meet deadlines.

Qualifications