Customer Service Specialist at HR Fleek

Responsibilities:

• Respond promptly to customer inquiries via phone, and email in a professional and friendly manner.
• Identify and assess customer needs to achieve resolution and satisfaction.
• Coordinate shipments with an accurate follow-up of the necessary documents.
• Responsible for the order entry and follow-up of open orders.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain a comprehensive knowledge of company policies, procedures, and products/services.
• Escalate unresolved issues to the appropriate departments and follow up to ensure timely resolution.
• Collaborate with team members to improve overall customer service processes and standards.
• Keep detailed and accurate records of customer interactions, transactions, comments, and complaints.

Qualifications:

• Bachelor Degree/ Diploma or experience equivalence.
• Previous Customer Service Experience desired (ideally goods distribution).
• Excellent Communication skills both with colleagues and external customers.
• High attention to details and a desire to work faultlessly.
• Ability to work quickly through customer requests maintaining high quality standards.
• High resilience to work under pressure & the ability to multi-task.