Solvo Global
Solvo Global is hiring a Customer Service Representative to join their contact center team in Kenya. This full-time role offers the chance to deliver high-quality support through phone and chat channels while managing a high volume of customer inquiries. If you're looking for Customer Service Jobs jobs in Kenya with opportunities to build strong customer relationships, this Full Time Customer Service Jobs opportunity Kenya welcomes applications on a rolling basis.
📋 Job Overview
- Category: Customer Service Jobs, Entry Level Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Solvo Global
- Application Deadline: Rolling basis
- Last Updated: April 14, 2026
Customer Service Representative at Solvo Global – Solvo Global Kenya Job Details
About the Role
- Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions.
- As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.
- You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.
Key Responsibilities
- Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
- Manage a high volume of calls while maintaining quality and professionalism.
- Provide accurate, clear, and timely information to customers.
- Build rapport quickly and maintain a positive, customer-focused experience.
- Use established communication templates to ensure consistency and efficiency.
- Accurately document all customer interactions in internal systems.
- Collaborate with team leads, quality, and training teams to meet performance expectations.
- Adhere to schedules, performance metrics, and operational guidelines.
- Maintain professionalism and courtesy in all customer interactions.
- Demonstrate flexibility to work different shifts, including evenings and weekends.
🎯 How to Apply
To apply for this job please visit jobs.lever.co.
❓ Frequently Asked Questions
The Customer Service Representative at Solvo Global position in Kenya requires strong communication skills, multitasking abilities, and attention to detail. While specific educational requirements are not listed, applicants should demonstrate proficiency in phone and chat-based support, the ability to manage high call volumes, and a customer-focused mindset. When you apply for Customer Service Representative at Solvo Global Kenya, emphasize your experience in contact center environments and your ability to maintain professionalism under pressure.
Customer Service Jobs jobs in Kenya at Solvo Global involve handling customer inquiries through calls and chats regarding purchases, services, order status, and general support. Representatives must manage high volumes while maintaining quality and professionalism, accurately document interactions in internal systems, and collaborate with team leads and training teams to meet performance expectations. You will also need to demonstrate flexibility to work different shifts, including evenings and weekends, while maintaining courtesy and consistency in all customer interactions.
Yes, this Customer Service Representative at Solvo Global job in Kenya is a full-time position with applications accepted on a rolling basis, meaning there is no fixed deadline. This ongoing recruitment approach gives you flexibility to apply whenever you're ready to pursue this opportunity. Apply today to join the contact center team and start delivering excellent customer support in one of Kenya's leading service environments.
🔍 Similar Jobs You May Like
💼 Looking for more Customer Service Jobs jobs in Nairobi?
Get daily job alerts sent directly to your WhatsApp.
Job Vacancies Now is a free job listing platform and does not charge job seekers at any point during the application process. Users are encouraged to use the platform responsibly and report any suspicious or fraudulent activity.
