Customer Service Representative at Influx

Customer Service Representative at Influx – Influx Kenya Job Details

About the Role

Influx is recruiting a Customer Service Representative to join its support team in Kenya. This is a full-time position that blends customer interaction, technical knowledge, and sales support in a results-driven setting. You’ll handle inbound inquiries via voice, troubleshoot audio and streaming-related issues, and work with clients who depend on music and audio technologies to run their operations.

The role sits at the intersection of customer support and sales enablement. You’ll need strong phone communication skills, comfort with technical concepts, and ideally some knowledge of music streaming platforms and audio hardware. If you’ve worked in a call center or BPO environment and understand how to balance customer care with identifying business opportunities, this position aligns well with your background.

Key Responsibilities

• Answer and manage customer inquiries through voice channels, providing clear and professional responses
• Support the sales team by engaging with customers and spotting opportunities to expand service usage
• Guide customers through troubleshooting steps for audio equipment, streaming services, and related technical issues
• Log all interactions and account activity accurately in company systems, maintaining detailed records
• Monitor client accounts and track service requests to ensure timely follow-up and resolution
• Work with internal teams to escalate and resolve complex technical or service problems
• Maintain professionalism and courtesy during all customer conversations, regardless of call volume or complexity

Requirements & Qualifications

Candidates should meet at least 5 of the following criteria:

• Prior experience answering phones in a call center, BPO, or similar voice support environment
• Fluent English communication—both verbal and written—with strong listening skills and the ability to read customer tone and respond appropriately
• Hands-on experience using CRM software or similar customer management platforms
• Ability to diagnose and resolve technical issues, or willingness to learn troubleshooting frameworks quickly
• Meticulous attention to detail, with proven ability to maintain accurate records and follow up on open tasks
• Familiarity with popular music streaming services such as Spotify or Apple Music, and awareness of current trends in audio
• Capacity to learn new systems fast, stay organized, and handle multiple tasks simultaneously
• Experience with audio hardware (speakers, amplifiers, PA systems) is a plus
• Background in sales or sales support roles is advantageous
• Comfort reading scripts, technical documentation, or basic code is helpful but not essential

Technical Requirements

This role requires you to work from home with your own equipment (BYOD). You must have:

• A laptop running Windows 10 or later (no Chromebooks or Linux machines)
• Processor: Intel Core i5, 10th generation or newer
• Minimum 8GB of RAM
• Internet connection: at least 50 Mbps download and upload speed
• A wired, noise-canceling headset for call quality
• A quiet, dedicated workspace free from background noise and interruptions

What to Expect

• You’ll work alongside a distributed team across multiple time zones and geographies, exposed to how global companies operate
• Day-to-day interaction with clients in the music and audio technology space means you’ll learn industry trends and product details on the job
• Influx emphasizes employee development and career progression, with opportunities to move into senior support, training, or team lead roles as you grow
• This Customer Service Representative at Influx position in Kenya offers a collaborative, supportive workplace culture where your contributions are recognized. Click Apply below to submit your application.