Summit Recruitment and Search
- Strengthen customer service capabilities by developing & enforcing Customer Service standards
- Maintain a comprehensive knowledge of our products, services, and promotions to effectively assist customers and provide accurate information.
- Identify and escalate complex or unresolved customer issues to the appropriate department for further assistance and resolution.
- Keep detailed and accurate records of customer interactions, transactions, and inquiries in our customer relationship management (CRM) system.
- Collaborate with cross-functional teams to ensure a seamless customer experience, working closely with sales, technical support, and other departments as needed.
- Continuously strive for personal and team improvement by actively participating in training sessions and keeping up-to-date with product knowledge and industry trends.
- Effective floor and queue management using provided tools & systems
- Resolve escalated and complex customer issues on time.
- Build customer relations by interacting with customers by telephone, email, or letter
- Implement and practice the principles of the Quality Management System in daily job activities.
- Deliver regular reports on the company’s performance on customer satisfaction.
- Collection and documentation of all customer feedback obtained through interactions.
- Reviewing team performance regularly against set customer satisfaction goals.
- Must have a bachelor’s Degree in a Business-related field from a recognized University.
- Must have a minimum of 5 years experience in a similar role in a fast-paced environment, preferably in the Tech sector.
- A professional course in Customer service will be an added advantage.
- Excellent verbal and written communication skills with a professional and friendly demeanor.
- Comfortable working in GMT-5 hours.
- Strong problem-solving and decision-making abilities, with a focus on finding solutions and providing exceptional customer experiences.
- Strong interpersonal skills and leadership Skills.
- Time management skills.
- Ability to multitask and prioritize effectively in a dynamic and demanding work environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Availability to work flexible hours, including evenings, weekends, and holidays as needed.
To apply for this job please visit www.summitrecruitment-search.com.