Customer Service Rep at Jubilee Feed Industries Ltd

Position Overview

As a Customer Service Representative at Jubilee Feeds, you will play a key role in ensuring customer success by providing exceptional service and support. You will serve as the primary point of contact for customers, responding to inquiries, offering knowledgeable guidance to meet their unique needs, and collaborating closely with sales, production, and logistics teams to ensure timely & efficient order fulfillment. Additionally, you will resolve customer issues professionally, escalate concerns as needed, and maintain accurate customer records.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Public Relations, Communications, or a related field.
• Minimum of 2 years of experience in customer experience or sales, preferably within the animal feed, agrochemicals, or farm inputs industry.
• Excellent communication and interpersonal skills with strong organizational and multitasking abilities.
• Proficiency in CRM software and Microsoft Office Suite.