Customer Service Rep – 5 Posts at Centum

Key Accountabilities:

• Welcome and assist visitors by providing accurate information, directions, and details about mall services, stores, and events.
• Maintain an organized and well-stocked customer service desk with brochures, maps, and promotional materials, ensuring minimal wait times.
• Offer on-ground assistance during weekend activations, seasonal promotions, and peak shopping periods to enhance customer experience.
• Serve as the primary point of contact for clients interested in branding and activations, addressing inquiries and coordinating with the marketing team.
• Guide shoppers throughout the mall, address navigation and security concerns, and conduct regular walkabouts to ensure a safe environment.
• Act promptly during emergencies, following established protocols to safeguard visitors and staff.
• Handle complaints and feedback professionally, ensuring timely and satisfactory resolutions.
• Collaborate with departments such as operations to resolve tenant-related issues efficiently.

Minimum Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
• At least 2 years’ experience in customer service and sales support.
• Experience in a retail or event management will be an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational and project management skills.
• Proficiency in Microsoft Office Suite.
• Ability to work collaboratively with internal teams and external partners.
• Problem-solving skills with attention to detail.
• Sales-oriented with the ability to negotiate and close deals.