Customer Service Officer – DMEA at Kimberly-Clark

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

In this role, you will:

Inbound Management:

• Work closely with relevant stakeholder to ensure deliveries take place on time.
• Tracking of shipments, arranging transportation, and updating relevant parties
• Ensure documentation are in place before shipment is submitted to customs.
• Monitor status of all outstanding (GIT) orders and follow up as necessary.
• Coordinate with KN agents/ Kenya Distributors for a smooth process of every import process.
• Monitor and coordinate import processing for our internal customers as well as external.
• Ensure all documentation meets imports compliance regulations.
• Arrange details of shipments with forwarders, carriers as necessary for exports.
• Weekly reporting to the relevant stakeholder report to ensure information remains current.
• Provide timely and accurate information to incoming requests from internal stakeholders.
• Coordinate with Customer Service, Warehousing, etc to ensure the smooth handling of inbound orders.
• Shows personal initiative, is flexible and pragmatic, and able to portray and promote a positive image of the company’s vision, mission, and values.
• Works well within a team environment.
  • Supplying clearing instructions with Customs tariffed invoice to forwarders.
  • Checking documentation against purchase orders, i.e., pricing, part numbers, etc. TH according to the TH library.
  • Following up with suppliers regarding back-orders and shortages

File management (Filing)

• Attend to any queries from parties involved in effecting the freight movement
• Explain to the internal stakeholders, benefits, and implications of the various INCOTERMS
• Monitor documentation flow through internal departments; carriers; port authorities.
• Customs and depots and take appropriate action to ensure that all document requirements, deadlines, and priority specifications are adhered to.

Cost Control:

• Raising of service PO for additional cost if applicable.
• Getting quotes from forwarders and checking pricing on forwarders’ invoices
• Monitoring freight percentages on all shipments
• Checking invoices against purchase orders and processing costings on SAP
• Making sure that all cost is in accordance with what has been quoted for clients.

Independence:

• Carries out work activities independently, with a clear understanding of the desired direction and priorities based on the organization’s vision and strategy.
• Maintains good internal communications and contact with local and international colleagues.
• Ensure effective communication and information flow within the following stakeholder in the business. (Supply chain /Marketing/Finance/Warehouse/Clearing Agent/Suppliers/Planning/Procurement

About You

• You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
• You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
• In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Required Competencies Specific Knowledge, Skills & Tools:

• Knowledge of Customs and Excise requirements for movement of goods.
• Good analytical skill sets.
• Excellent interpersonal, written, and oral communication skills with ability to assist with problem solving and delivering on expectations.
• Customer service oriented, must be able to handle a demanding customer environment good verbal and written English communication skills Work accurately, and high attention to detail.
• Proficient in Microsoft Office with at least intermediate Excel skills
• Confident communicator capable of dealing with staff at all levels Ability to work under pressure and meet deadlines.
• Ability to multitask and prioritise Good interpersonal skills.

Qualifications:

• Certification in Customs Clearing & Forwarding. Logistics Diploma will be an advantage. At least intermediate excel level.
• Working experience of 4 – 5 years in Operations through Import activities for Medium / Large business.
• Working knowledge of SAP.
• Sound knowledge of shipping documents & procedures required.