Customer Service & Digital Marketer at Corporate Staffing

  • Full Time
  • Nairobi

Corporate Staffing

Duties & Responsibilities

Customer Service

  • Call customers to get their feedback on the Company’s products and services
  • Introduce new products to new and existing clients
  • Resolve customer complaints within the given timelines
  • Keep records of customer interactions, transactions, comments, and complaints
  • Carry out client visits to obtain first-hand information of their experiences on products and services.
  • Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.
  • Engage customers through tele-sales, generate leads and handover to the sales team
  • Analyze customer data, including social media interaction and physical visits

Social Media Marketing

  • Create a calendar of events and capitalize on social media events to boost sales.
  • Create social media content utilizing a variety of media creation tools in line with current industry best practice
  • Define, monitor, and update social media key performance indicators
  • Grow and expand the Company’s social media presence into new & emerging social media platforms
  • Prepare and share a weekly marketing reports
  • Create marketing strategies for bulk-SMSs marketing
  • Be aware of both upcoming and future events and capitalize on these to increase sales

Qualifications & Requirements

  • Degree in Communication/Public Relations or related field.
  • 3-5 years work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure
  • Proficient in graphics & design tools for use in creation of social media content is a MUST
  • Excellent skills in creating, writing, editing (photo/video/text) content
  • Proficient in the use of key social media marketing tools
  • Impeccable communication skills both verbal and written
  • Strong analytical and interpersonal skills
  • Ability to build and maintain good customer relationships
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to maintain high standards of professionalism at all times
  • Ability to work in a team or as an individual with minimal supervision
  • Proficient in Microsoft Office and its components

Method of Application

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