Customer Service Assistant at Zuri Blooms

Customer Service Assistant at Zuri Blooms – Zuri Blooms Kenya Job Details

About the Role

Zuri Blooms is recruiting a Customer Service Assistant to join its team on a full-time basis in Kenya. This role sits at the centre of customer interactions, handling inquiries and orders across multiple digital channels. The successful candidate will be the first point of contact for clients seeking flower arrangements, gifts, and product guidance, and will work to resolve issues promptly while maintaining service standards.

The Customer Service Assistant at Zuri Blooms will manage a high volume of communication daily, from WhatsApp and Instagram direct messages to phone calls and emails. You will coordinate with the operations team to track deliveries, process new orders, and ensure every customer leaves satisfied. This is a full-time position suited to someone organised, detail-oriented, and comfortable working across social media platforms and messaging apps.

Key Responsibilities

• Answer customer questions and requests via WhatsApp, Instagram, phone, and email in a timely manner
• Guide customers through the selection of flowers, gift packages, and related products based on their needs and budget
• Record, process, and track orders from placement through to delivery confirmation
• Address customer complaints and concerns with professionalism and efficiency, finding solutions that satisfy both parties
• Work with the operations team to monitor order status and ensure deliveries arrive on schedule
• Uphold Zuri Blooms’ customer service standards across all touchpoints and interactions

Requirements & Qualifications

• Demonstrated ability to communicate clearly and listen actively to customer needs
• Proven capacity to juggle multiple tasks and stay organised under pressure
• Previous experience in a customer service role is advantageous
• Comfortable navigating social media platforms and online messaging tools for professional communication
• Strong attention to detail when recording orders, managing timelines, and documenting customer interactions
• Ability to remain calm and courteous when handling difficult situations or upset customers

What to Expect

• You will work in a customer-facing role where responsiveness and accuracy are valued
• Expect a blend of phone work, messaging, and coordination with internal teams to fulfil customer orders
• The role requires flexibility to manage peak periods, particularly around holidays and special occasions when order volumes rise
• This Customer Service Assistant at Zuri Blooms position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Send your CV to [email protected] with the subject line:
Customer Service Assistant Application