ShopIt Store
ShopIt Store is hiring a full-time Customer Service Agent in Nairobi. You'll support clients across messages, calls, social media, and in-person, guiding them through purchases and resolving issues. Apply by sending your CV to [email protected].
📋 Job Overview
- Category: Not specified
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: ShopIt Store
- Employer Page:
- Application Deadline: Rolling basis
- Last Updated: July 13, 2026
Customer Service Agent-ShopIt Store – ShopIt Store Kenya Job Details
Job Responsibilities
- Serve clients on all modes of engagement i.e. messages, calls, social media, and face-to-face.
- Provide accurate, valid, and complete information promptly to clients as their guide through the purchasing process.
- Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
- Respond to all requests for quotations sent through all modes of engagement.
- Ensure clients’ issues and complaints are addressed speedily and effectively.
- Handle after-sale-related queries such as warranty.
Requirements
- Must be willing to work on commission.
- Proficiency in oral AND written English.
- Must be a proficient computer and internet user.
- Must be willing to work six days a week. (Monday – Saturday).
Method of Application
Interested and qualified candidates should forward their CVs to: [email protected] using the position as the subject of the email.
🎯 How to Apply
To apply for this job email your details to resourcing@shopit.co.ke
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❓ Frequently Asked Questions
You'll serve clients across multiple channels (messages, calls, social media, face-to-face), provide accurate information during the purchasing process, initiate order fulfillment, respond to quotation requests, address complaints quickly, and handle after-sale queries like warranty issues.
You must be willing to work on commission, have proficiency in both spoken and written English, be a proficient computer and internet user, and be willing to work Monday to Saturday.
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