Customer Service Agent-ShopIt Store

  • Full Time
  • Nairobi

ShopIt Store

Job Responsibilities

  • Serve clients on all modes of engagement i.e. messages, calls, social media, and face-to-face.
  • Provide accurate, valid, and complete information promptly to clients as their guide through the purchasing process.
  • Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
  • Respond to all requests for quotations sent through all modes of engagement.
  • Ensure clients’ issues and complaints are addressed speedily and effectively.
  • Handle after-sale-related queries such as warranty.


  • Must be willing to work on commission.
  • Proficiency in oral AND written English.
  • Must be a proficient computer and internet user.
  • Must be willing to work six days a week. (Monday – Saturday).

Method of Application

Interested and qualified candidates should forward their CVs to: using the position as the subject of the email.

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