Customer Experience Intern at Food For Education

Customer Experience Intern at Food For Education – Food For Education Kenya Job Details

About the Role

The Customer Experience Intern at Food For Education is a hands-on position within the customer support team, offering practical exposure to real-world service delivery across a mission-driven organization. You’ll work directly with the CX team to handle inquiries from parents, schools, and learners while developing core competencies in communication, issue resolution, and customer satisfaction management. This full-time internship in Kenya combines call handling, data management, and cross-functional learning to build a strong foundation in Customer Service in Kenya.

Working under close mentorship, you’ll gain confidence in managing customer queries professionally, understanding Tap2Eat support workflows, and applying best practices in documentation and escalation. The Customer Experience Intern at Food For Education role exposes you to CRM systems, feedback analysis, and operational support in a dynamic environment where your contributions directly improve service quality.

Key Responsibilities

• Handle incoming inquiries from parents and schools via phone, WhatsApp, and email while receiving direct supervision and guidance.
• Record all customer interactions in the CRM system with precision, ensuring data accuracy and compliance with established protocols.
• Monitor pending cases and coordinate timely follow-up communications to keep customers informed throughout resolution processes.
• Maintain detailed customer records, validate information for system accuracy, and uphold strict data protection standards.
• Identify recurring issues and escalate them using Food For Education’s reporting tools to support continuous service improvement.
• Learn and communicate Tap2Eat platform features to stakeholders, both in virtual and field-based settings.
• Contribute to updating support materials, FAQs, and onboarding resources that guide customer education.
• Shadow team members across Customer Experience, Operations, Finance, and Field departments to understand cross-functional workflows and escalation procedures.

Requirements & Qualifications

• Currently pursuing or recently completed a diploma or degree in business, customer service, communications, or a related field.
• Excellent written and verbal communication skills with the ability to convey information clearly to diverse audiences.
• Strong attention to detail and commitment to data accuracy in all documentation and record-keeping tasks.
• Demonstrated curiosity and problem-solving mindset—ability to understand customer pain points and suggest practical solutions.
• Proficiency with computer systems, email, and willingness to learn new CRM and support software platforms.
• Ability to work collaboratively with team members and adapt quickly in a fast-paced environment.
• Discretion and commitment to maintaining confidentiality and customer privacy at all times.
• Availability for a full-time internship role in Kenya with flexible scheduling for field engagement.

What You Will Gain

• Hands-on training in customer service operations, call center management, and professional communication techniques.
• Real-world exposure to CRM systems, feedback management, and issue escalation within a growing organization.
• Mentorship from experienced Customer Experience professionals who guide your professional development.
• A portfolio of practical skills in customer engagement and data management valued across Customer Service jobs in Kenya and beyond.
• This Customer Experience Intern at Food For Education job in Kenya is open to qualified candidates—click Apply below to submit your application.