Customer Care Officer at Frank Management Consult Ltd

Customer Care Officer at Frank Management Consult Ltd – Frank Management Consult Ltd Kenya Job Details

Roles & Responsibility:

• Resolving Customer Challenges and complaints
• Adopting best practises to ensure timely, trackable, and well organised information for decision making
• Working with internal and operations teams to build processes that drive value generation and differentiation to customer
• Timely order placement into the system
• Timely, collaborative communication with the relevant Teams
• Proactive sharing of information with the customer
• Develop and execute fulfilment plans with the customers
• Drive cross function collaboration within company
• Work closely with all internal teams to ensure a Customer First focus and experience to promote customer growth
• Be proactive to align internal teams to forward planning and fulfilment
• Provide direct support to Customer Facing Teams in ensuring access and availability of resources to enable growth
• Maintain current and accurate records
• Manage transparency and access to internal teams for compliance
• Liaise with Customer Facing Teams and Accounts to ensure that credit risk is in line with credit policy
• Empower Customer Facing Teams to proactively ensure compliance and adherence to credit terms
• Ensuring debtors control and accounting and finance department liaison
• Managing legal and contractual compliance for managing market risk

Minimum Requirements:

• Degree/ Diploma in business related field
• 3+ years similar experince in the manufaturing industry