Customer Care Assistant at Human Resource Management Professionals Examinations Board

Job Purpose:

• The Customer Care Assistant will be responsible to the Corporate Communication Officer for effective sales, marketing and promotion of effective communication of programmes, products and services of HRMPEB to stakeholders.

Duties and responsibilities:

The main duties and responsibilities will include but not be limited to;

• Participating in organising corporate events;
• Arranging information, education and communication materials;
• Participating in implementing corporate social responsibility programmes;
• Receiving and directing visitors;
• Receiving and directing visitors;and
• Attending to stakeholders’ complaints.

Person Specifications:

For appointment to this grade, an officer must have: –

• A Certificate in Customer Care, Public Relations or equivalent qualification from a recognised institution; and
• Proficiency in computer applications.

Key Competencies and Skills

• Integrity;
• Planning skills;
• Analytical kills
• Communication and reporting skills;
• Interpersonal skills; and
• Team player.