Customer Care Agent Job at Zuri Health

Customer Care Agent Job at Zuri Health – Zuri Health Kenya Job Details

Zuri Health is seeking a customer-focused and proactive Customer Care Agent to join its growing telemedicine team in Nairobi. The successful candidate will support patients, respond to inquiries, coordinate medical appointments, assist users on digital healthcare platforms and ensure a smooth customer experience across all communication channels.

This role is ideal for candidates with experience in customer service, call centre operations, healthcare support, insurance, CRM systems or patient care coordination.

Job Details

Position: Customer Care Agent
Company: Zuri Health
Location: Nairobi, Kenya
Employment Type: Full-Time
Industry: Healthcare / Telemedicine / Customer Service

Key Responsibilities

Respond promptly and professionally to customer inquiries through phone, email, WhatsApp, live chat and social media platforms.

Assist patients with booking, rescheduling and cancelling medical appointments while ensuring accuracy and timely support.

Guide customers on how to use telemedicine services, digital healthcare platforms and related patient support tools.

Resolve customer complaints and concerns efficiently while maintaining high levels of customer satisfaction.

Escalate complex medical, technical or service-related issues to the appropriate departments for further support.

Maintain accurate customer records and update patient information in the CRM system.

Follow up with patients to ensure continuity of care, service satisfaction and proper issue resolution.

Support customer retention initiatives and promote available healthcare services where appropriate.

Adhere to company policies, data privacy regulations and confidentiality requirements when handling customer information.

Qualifications and Requirements

Diploma or Bachelor’s Degree in Customer Service, Business Administration, Communication, Healthcare Administration or a related field.

Minimum of 1–2 years of experience in customer service, call centre operations, healthcare, insurance or a related role.

Excellent verbal and written communication skills.

Strong interpersonal, problem-solving and active listening skills.

Proficiency in Microsoft Office Suite and CRM systems.

Ability to multitask and work effectively in a fast-paced healthcare technology environment.

Strong attention to detail and good organizational skills.

Experience in telemedicine, healthcare or health insurance will be an added advantage.

Key Skills and Competencies

Customer Service
Call Centre Support
Patient Support
CRM Management
Appointment Scheduling
Complaint Resolution
Communication Skills
Microsoft Office
Data Confidentiality
Problem Solving
Time Management
Team Collaboration

What Zuri Health Offers

Competitive salary and benefits package.

Opportunity to work in a fast-growing healthcare technology environment.

Professional development and career growth opportunities.

A chance to make a meaningful impact on patient care and healthcare accessibility.

How to Apply

Interested candidates should send their updated CV and relevant supporting documents to:

[email protected]