Collections Agent-Ilara Health

  • Full Time
  • Nakuru

Ilara Health

The Job Role:

As a Collections Agent, your main responsibility is to effectively manage and collect accounts receivables. This involves contacting customers with outstanding payments, negotiating suitable payment arrangements, and maintaining accurate records of all interactions.

Collections Agent Responsibilities:

  1. Contacting debtors: Initiate communication with debtors using various channels to discuss their outstanding debts and establish repayment arrangements.
  2. Negotiating payment plans: Engage in constructive negotiations with debtors to agree on payment plans that consider their financial circumstances and align with our company’s guidelines.
  3. Documentation and updates: Keep detailed and accurate records of all communications and payment agreements with debtors in our database. Ensure timely updates and documentation of progress made.
  4. Achieving targets: Strive to meet or exceed the assigned collection targets and objectives, demonstrating strong motivation and determination to maximize commission earnings.
  5. Providing exceptional service: Deliver a high level of customer service throughout the collections process, ensuring that debtors feel respected and supported.


  1. 1-2 years of experience in collections or a related field.
  2. Some proficiency in CRM systems like Hubspot, Zoho, Hudo, and Microsoft Office will be an added advantage.
  3. Must have a laptop for work purposes.
  4. Having a motorbike with an active driver’s license is an additional advantage.

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