Hillside College

We are strictly looking for candidates who fulfill the following criteria.

STRICTLY Diploma holders.
Be willing to work on an 8 hour shifts (7.00 AM- 3.00 PM), (3.00PM-10.00PM) in our Jogoo Road Headquarters.
Be willing to meet a minimum number of outbound calls in a day
Willing to earn Ksh 20,000 retainer with a commission based on exceeding an enrollment of 30 students per month.
Be willing to handle other products eg. SACCO.

Responsibilities:

Answer inbound calls in a timely and friendly manner.
Evaluate and handle customer requests, inquiries, and complaints and provide relevant solutions.
Respond to the needs of the customers and provide personalised services.
Boost customer loyalty by offering an excellent customer experience over the phone.
Provide information on the College’s products and services and generate interest in the offer.
Upsell and cross-sell the university’s courses.
Identify and escalate priority issues and report them to the Management on an hourly basis.
Routing inbound calls to the appropriate resources when necessary.
Obtain and evaluate all relevant data to handle complaints and inquiries.
Record details of customer interactions, e.g., comments, inquiries, complaints, and actions taken.
Communicate and coordinate with internal departments to enrich the customer experience.
Complete call logs and reports.
Manage and update customer database.
Manage and follow up leads for conversion.

Qualifications

Diploma in a business-related field from an accredited and recognised institution.
At least one (1) year of work experience in customer service or a similar role.
Having worked in an academic institution will be an added advantage.
Exceptional communication skills.
Customer Service Skills.
Problem-Solving Skills.
Excellent operational abilities.
Proficiency in Microsoft Office applications and knowledge of email and chat platforms.