Call Centre Agent Job – Makl at Africare

Call Centre Agent Job – Makl at Africare – Africare Kenya Job Details

Required Abilities:

• Adaptability and accountability.
• Fluency in multiple languages may be desired.
• Ability to ask prying questions and diffuse tense situations.

Required Work Experience : Call Center Representative
Degree : Bachelor of Commerce – BCom | Bachelor of Arts – BA

Required Knowledge :

• Strong time management and decision making skills.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Required Skills : Call Recording, Call Management, Call Logging, Call Analytics, Call Quality Monitoring, Call Monitoring, Voice Process, Call Handling
Primary Responsibility :

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.