Call Centre Agent at CIC Insurance

  • Full Time
  • Nairobi

CIC Insurance


To provide general customer service with respect to medical business customers.


  • Receive and respond to Medical emergency lines and ensure 24-hour coverage.
  • Resolve customers’ communication through electronic and physical channels (Emails and walk-in clients).
  • Issuance of both in and outpatient approvals for admissible requests for insured members.
  • Communication with stakeholders on the management of cases and financial liability through reports.
  • Provide input for the customer service reports.
  • Handle customer service issues and queries.
  • Escalate Customer queries to the relevant job role if necessary.
  • Promote the organization’s customer service charter.

Academic and Professional Requirements


  • Minimum of a Diploma in Nursing (KRCHN)
  • Computer literate in MS Office and other office applications
  • Customer Experience training will be an added advantage.

Experience Required:

  • 3 years of Relevant experience in the busy health environment
  • 1-year Experience in a medical call center management unit

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