Customer Service Assistant at CIC Insurance

  • Full Time
  • Nairobi

Website CIC Insurance

Purpose:

To provide administrative and technical support to the branch, captive and independent intermediaries.

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

Primary Responsibilities:

  • Check compliance of agents with IRA regulations;
  • Confirm compliance of the necessary regulatory business licenses;
  • Provide input for the branch reports;
  • Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
  • Receive, stamp, scan, index and distribute mail within and outside the Branch;
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
  • Handle customer service issues in underwriting and claims;
  • Escalate Customer queries to the relevant job role if necessary;
  • Maintain professional ambience within the office premises;
  • Promote the organization’s customer service charter;
  • Generate quotations in consultation with the Branch Underwriter and Branch Manager;
  • Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
  • Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
  • Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
  • Participate in premium collection and renewal follow up for the branch.
  • Group Life Underwriting, claims and loading of schedules

Specific Field or Qualification

  • Bachelor’s Degree in a relevant field,
  • Computer literate in MS Office and other office applications
  • Part qualification in relevant professional field would be an added advantage

To apply for this job please visit ke.cicinsurancegroup.com.