Call Center Trainee/Agent at Salix Data

  • Full Time
  • Nairobi

Salix Data

Job Description

The individual in this role will initially begin as a trainee and will later transition into a Call Centre Agent position upon successfully meeting the training requirements. The duties and responsibilities during and after the training are as follows:

During Training:

  1. Manage a high volume of outbound calls promptly.
  2. Follow predefined communication scripts when addressing various topics.
  3. Attend educational seminars frequently to enhance knowledge and performance.
  4. Work towards achieving personal and team-based qualitative and quantitative targets.
  5. Research and gather required information using available resources.
  6. Document all call-related information following standard operating procedures.
  7. Maintain call logs and prepare reports.
  8. Identify, document, and report trends observed in customer calls.
  9. Demonstrate customer focus and adaptability to different personality types.
  10. Effectively multitask, set priorities, and manage time.
  11. Utilize software, databases, scripts, and tools appropriately.
  12. Complete any other duties as assigned.


  1. A minimum of 1 year of experience in a call center or customer service environment.
  2. Diploma or Degree in public relations or a related field.
  3. Knowledge of administration and clerical processes.
  4. Familiarity with customer service principles and practices.
  5. Understanding of call center telephony and technology.
  6. Proficiency in using CRM systems and practices.
  7. Strong verbal communication skills in English.
  8. Excellent listening skills.
  9. Proficiency in relevant computer applications.
  10. Resilience and the ability to handle stress effectively.
  11. Exceptional data entry and typing skills.
  12. A commitment to thoroughness and accuracy in task completion.
  13. Willingness to think proactively and anticipate future needs.

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