Call Center Operator at Mater Misericordiae Hospital

Main Duties:

• Managing emergency calls, transferring calls to suitable departments, and making sure that callers get through to the respective staff member.
• Providing information and assistance regarding telephone numbers and making calls as requested.
• Handling inquiries and referring them to the appropriate person or service.
• Answering internal or external calls (local and foreign) and transferring calls as required, taking and relaying messages.
• Greeting and directing visitors and providing assistance to them as required.
• Receiving messages by email, informing intended recipients, or forwarding the messages by internal mail.
• Updating the electronic telephone directory.
• Typing, photocopying, completing, and distributing documents related to reception, telephone service, or any other routine document.
• Ensuring regular update of the Call Center Bulletin board/Notice board.
• Efficient and effective use of the standard office equipment, such as a personal computer, calculator, photocopier, and fax machine.
• Ensuring staff/faculty utilize telephone and conference calls appropriately.
• Performing other relevant duties as and when required.
• Participating in quality improvement initiatives within the department and provision of the reports as required.

Required Qualifications for the Position

• Diploma in Mass Communication
• 3 years of working experience
• Keen on detail with a high degree of accuracy
• Good communication skills
• Computer skills