Call Center Operations Manager at 4G Capital

We’re looking for a strategic and performance-driven Call Center Manager to lead our sales, collections, and retention operations for a key digital lending product. This role is a critical driver of our revenue growth and customer success.

As the leader of our Nairobi-based call center, you will:

• Own the full call center strategy—from sales conversion to customer retention
• Manage high-performing teams across sales, retention & collections, and quality assurance
• Use data and insight to design playbooks and improve performance
• Champion operational excellence and drive continuous improvement
• Collaborate with senior leadership to deliver on commercial goals

Are You the Right Fit?

We’re looking for someone who:

• Has 5+ years’ experience in call center leadership, preferably in financial services or fintech
• Thrives in fast-paced, target-driven environments
• Is deeply data-driven, tech-savvy, and passionate about customer outcomes
• Brings strong leadership skills—able to inspire, coach, and develop others
• Shares our values of Excellence, Respect, Growth, Courage, and Commit