OYA Microcredit

Responsibilities:

Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.

Requirements and skills :

Recent university graduate
Strong oral communication skills
Extremely strong interpersonal skills
Innate empathy and compassion to deliver world-class customer service
Ability to operate under intense pressure
Computer literacy and proficiency and experience in common software such as MS Word and Excel
Strong analytical skill