Branch Manager – Nairobi at Progressive Credit

Branch Manager – Nairobi at Progressive Credit – Progressive Credit Kenya Job Details

About the Role

Progressive Credit is recruiting for a Branch Manager – Nairobi to lead operations at one of its key microfinance branches in Nairobi. This is a full-time position responsible for driving branch performance, managing a team, and ensuring sustainable growth in a competitive microfinance sector. The successful candidate will oversee all aspects of branch operations while maintaining strict compliance with regulatory standards and company policies.

As Branch Manager – Nairobi at Progressive Credit, you will report to senior management and serve as the primary liaison between head office and branch staff. Your leadership will directly impact branch profitability, customer satisfaction, and portfolio quality. This role suits experienced professionals with a track record in microfinance management and a commitment to operational excellence.

Key Responsibilities

• Develop and implement business development and sales strategies to grow branch revenue and achieve profitability targets aligned with organizational goals.
• Oversee all branch operations to ensure efficient service delivery, strict adherence to company procedures, and full compliance with regulatory and legal requirements.
• Monitor and maintain loan portfolio health through sound credit assessment practices, active risk mitigation, and systematic recovery of delinquent or non-performing loans.
• Build and sustain strong customer relationships by addressing concerns effectively and continuously raising service quality standards across all customer touchpoints.
• Recruit, coach, and manage branch staff using structured performance reviews, ongoing training, and talent development initiatives to create a capable and motivated team.
• Establish branch culture centered on accountability, regulatory compliance, and alignment with Progressive Credit’s mission and strategic priorities.

Requirements & Qualifications

• Diploma or Bachelor’s degree in Sales and Marketing, Business Administration, or a related business field.
• Minimum 4 years of direct experience in a Branch Manager or equivalent senior management role.
• Proven working experience in the microfinance sector, including loan portfolio management and branch operations.
• Strong verbal and written communication skills with the ability to interact confidently with staff, customers, and regulators.
• Demonstrated integrity and ethical conduct in all professional dealings and financial management.
• Knowledge of credit risk assessment, compliance frameworks, and microfinance best practices.

What to Expect

• You will manage a team of branch staff and be accountable for meeting monthly and quarterly performance targets in a results-driven environment.
• Regular interaction with head office leadership, regulatory bodies, and diverse customer segments requires strong interpersonal and communication skills.
• This Branch Manager – Nairobi at Progressive Credit position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

How to Apply
Interested candidates should send their application and updated CV to [email protected] indicating preferred branch from the above list. Deadline for application 25th June 2026.