Billing Officer at Imara Mediplus Medical Centre

JOB SUMMARY

• Responsible for ensuring accurate and complete billing of patient services in accordance with Imara Hospital’s defined policies, procedures, standards, and strategies.

KEY RESPONSIBILITIES

• Facilitate smooth billing and invoicing processes for both cash and corporate clients.
• Manage the pre-authorisation process in compliance with insurance requirements.
• Handle patient admissions and discharges.
• Prepare necessary reports and respond to billing enquiries.
• Deliver exceptional client satisfaction by maintaining high-quality care, effective communication,  timely feedback, and escalating unresolved issues.
• Address incoming billing queries from patients, insurance companies, consultants, and colleagues  professionally and efficiently.
• Perform additional duties as assigned by the Team Lead.

QUALIFICATIONS

• Degree or Diploma in Business Administration, Economics, Finance, or any other business-related field from a recognised institution.
• Partial accounting qualification (i.e., CPA Part II or ACCA) will be an added advantage.
• Minimum of one (1) year’s experience.
• Proficient in computer applications.

JOB SKILLS

• Strong communication skills, both written and spoken.
• Team player.
• Excellent customer service skills.
• Strong interpersonal skills.