Assistant Front Office Manager (Pre-Opening) at Accor

Assistant Front Office Manager (Pre-Opening) at Accor – Kenya Job Details

Job Description

This position is to helps the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Full utilization of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.

Qualifications

• Diploma in Front Office operations or related field.
• Minimum 2 -3 years previous experience within similar role.
• Proven Ability to lead by example, good communications skills, Strong interpersonal and problem-solving abilities.
• Good knowledge of Front Office operation, including Opera system.
• Highly responsible & reliable.