Airport Services Duty Officer at Qatar Airways

Specific accountabilities include:

• Ensuring that passenger and aircraft handling practices conform to the safety and security standards.
• Ensuring that all QR aircraft handling standards are met on a shift basis.
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline.
• Ensuring proper allocation of manpower and resources in the airport operations.
• Completing checks to ensure adequate standards are maintained.
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling.
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.  You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

The successful candidate will have the following qualifications and skills:

• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
• High level of computer literacy.
• Excellent customer focus and service delivery.