Administrative Assistant at Flexi-Personnel

  • Full Time
  • Nairobi



The job holder will be responsible for day-to-day administrative roles in the organization.


  • Schedules weekly assigned visits tasks for all field employees including Nurses, Physical therapists, Occupational therapists, home health aides.
  • Manage schedule changes in a timely manner.
  • Review Prior authorizations from insurances to ensure the schedule matches visits approved.
  • Reports scheduling concerns to the clinical managers in a timely manner.
  • Coordinates and manages scheduling projects as designated by the Branch Manager/Administrator to improve internal scheduling processes.
  • Completes a weekly report.
  • Cooperates with appropriate staff regarding investigation of client complaints/concerns.
  • Processing the issue(s) to resolution and documenting all facts of the case, in collaboration with the supervisor/Branch Manager.
  • Participates in the Performance Improvement Committee process as requested.
  • Cooperates with the supervisor regarding new processes developed to improve workflow and efficiency.
  • Participate in the process of training paras on proper documentation per care plan.
  • Other duties as assigned.


  • University degree in a Business-Related Field.
  • 3 plus years recent experience as an administrative assistant / office manager / scheduling coordinator / Program coordinator healthcare field or other related field.
  • Familiarity with ERP systems is required.
  • Excellent analytical skills using Microsoft Excel.


  • Quick learner with the ability to adapt to changing environments.
  • Excellent computer literacy
  • Prioritization and problem-solving
  • Organization and planning
  • Research and analysis
  • Attention to detail.
  • Proficiency with Microsoft Office
  • Must have superb interpersonal and organizational skills with the proven ability to work independently and in a team setting.
  • Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization.
  • Ability to multitask.

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