Account Specialist at Bolt

About the role

You’ll be responsible for building lasting relationships with our partners and driving performance improvements across Bolt Food in Kenya.

Your daily adventures will include:

• Manage and expand relationships with existing small and medium providers and proactively identify further new business opportunities while ensuring strong operational KPIs.
• Ensure that all campaigns processes are in place at a city level and proactively improve overall monthly campaign performance.
• Observe market specific behaviour to identify strengths and opportunities for improvement and growth.
• Creating account plans to grow volumes from existing clients.
• Replying to client queries and solving their challenges.
• Be both data-sensitive and sales-minded in order to prepare monthly reports from our accounts.
• Work with both Partners Operations and Sales Managers to ensure that every important provider that goes online in the platform meets our quality standards.
• Renegotiate the contract’s conditions such as commission rates and campaign plans with restaurants on a monthly basis.
• Work with cross functional departments to drive business growth (Campaigns, Restaurant Operations, Sales, Customer Service, Courier).

About you:

• 2+ years of experience, preferably in Account Management, Consulting, or similar roles
• Solid analytical skills: ability to interpret and present data to generate insights and support decision-making
• Proven track record of client success and consistently achieving critical metrics and revenue targets
• Ability to build and maintain long term professional relationships with business partners using listening, negotiation and persuasion skills
• Ownership: ability proactively find solutions to business problems
• Passion: drive to work with new technologies or with food tech
• Excellent communicator: ability to effectively communicate with many stakeholders involved
• Outstanding project manager: capable managing multiple projects, resources, priorities and time
• Language requirements: English and Swahili

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!