Customer Service Intern at African Labour Solutions (ALS)

Duties & Responsibilities

• Preparing and sending daily reports on branch sales and collections.
• Banking of cash collections as per set branch limits
• Conclusively processes quotations as per the company SOP.
• 100% generation and issuance of relevant documents for all sales of goods and services from the branch
• Collects all customer data on job cards, uploads the customer data to Navision, and prepares weekly reports.
• Correctly processes customer orders and billing for services offered
• Communicates efficiently and effectively with customers on all ongoing promotions and special offers by both sending emails and calling customers on the database
• Nil customer complaints by conclusively handling customer issues and timely escalating them to the branch Manager if necessary.
• Nil customer complaints due to timely and professional response to all customer queries and requirements.
• Conclusively handles customer complaints, documentation, and reporting, with support from the technical department.
• Develop relationships with existing and potential customers to retain and grow branch sales of products and services.
• Prepares reports on customer follow-ups conducted.
• 100% documentation on stock received from suppliers through receipt of relevant documents & preparation of reports on stocks.
• Performs processes and services at the branch within the set company SOPs.
• Strictly adheres to issued MEMOS on branch operations
• Provides excellent quality of service to customers at the branch according to set company standards.
• Provides excellent face-to-face and over-the-telephone customer interaction in line with company policy.
• Daily reporting on sales and collections, and branch activities, i.e., number of walk-in customers, quotations done, sales, and follow-up done
• Weekly reporting on new customer data uploaded to Navision.
• Ensures that correct handover documentation is done on all handovers.

Requirements & Qualifications

• Must have a Bachelor Degree in a Business-related course field with a mean score of B+ and above in their KCSE with a B in English and Mathematics.
• Should be 26 years of age or below
• Good Communication skills with an outgoing personality.
• Personal integrity and ability to maintain confidentiality.
• African Labour Solutions