Momentum Credit
Momentum Credit is currently recruiting for a Full Time Customer Service Jobs position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Customer Service Jobs sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Customer Service Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Momentum Credit
- Employer Page: View all Momentum Credit jobs →
- Application Deadline: Rolling basis
- Last Updated: February 6, 2026
Communications Assistant Job Momentum Credit – Momentum Credit Kenya Job Details
Communication Jobs, Momentum Credit Jobs.
Job Title: Communications Assistant
Job Grade:
Department: Brand & Strategy
Section/Unit: Communications
Location: Head Office
Reports to: Marketing & Communications Lead
Direct Reports:
Position Details
Terms of Contract Fixed -Term
Job Purpose This role exists to support the development and production of corporate brand communication, manage the corporate brand & relevant communication channels facilitating internal brand & strategy buy-in as well as accurate positioning of the corporate brand with key external stakeholders
Must Read>>>6 Top Interview Questions to Expect When Changing Careers
Main Responsibilities of the Job
- Define & implement an effective internal communications calendar supported by effective communications channels to support employee engagement throughout the year.
- Define & implement the business SEO strategy. Manage the service provider as well ensuring 100% adherence to SEO strategy
- Support the successful rollout of new products and key strategic messaging to staff & key stakeholders
- Daily management of the business’ social media platforms
- Ensure internal & external communication messages are accurate, timely & consistent with the brand’s positioning
- Support the creation of marketing communications assets to be used internally and externally
- Content generation to support the corporate brand both internally and externally
- Assist in the rollout of corporate brand related animations driving staff & key stakeholders buy-in.
- Define & track communications KPIs
- Support the implementation of the brand’s CSR strategy
- Support the implementation of the brand’s companywide business strategy
- Collation of town hall meetings & agenda
Job Criteria/Results
- Internal stakeholder alignment to the strategy, corporate positioning & management of key messaging Intranet active users % • Improved SEO • Timely & impactful townhall meeting
- Delivering a world class customer experience to both internal and external customers and stakeholders
- Timely & impactful SRRP
- Compliance with all company / regulatory processes and procedures that support effective risk mitigation
- Build strong and healthy working relationships that augur team cohesion in line the company’s values
Records and Reports
- Annual Communications Calendar
- Memo Repository
- Social Media Reports
- SEO Report
- SMS Report
Working Relationships
Internal
- All in house functions
External
- Vendors linked to marketing
- Agencies (creative, research, web maintenance, web design, media buy, event organization)
- Media houses
Minimum Experience Required
- 1 year experience in a similar role in a commercial environment
- Previous role in communication / marketing
Minimum Level of Academic and Professional Requirements
- BA/diploma in journalism, communications, public relations or a related field marketing.
- Professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing
- Qualification in digital marketing & SEO
Technical Competencies Required
- Content creation
- Basic graphic design
- Basic excel skills
- SEO
- Budget preparation
- Project management
- Stakeholder management
Behavioural Competencies Required
- Creative thinking
- Written and Verbal communication skills
- Great interpersonal skills
- Commitment to Customer Excellence
- Ability to work under pressure
Must Read>>>How Our Professional CV Service Turns You into a Priority Candidate
How to Apply
Send your application to [email protected]
🎯 How to Apply
To apply for this job email your details to F.muendo@momentumcredit.co.ke
Found a job you like?
Generate a tailored cover letter automatically and apply faster with JVN Smart Apply.
Apply with Smart Apply LoginElevate your career today for as little as KES 600.
🔍 Similar Jobs You May Like
💼 Looking for more Customer Service Jobs jobs in Nairobi?
Get daily job alerts sent directly to your WhatsApp.
Job Vacancies Now is a free job listing platform and does not charge job seekers at any point during the application process. Users are encouraged to use the platform responsibly and report any suspicious or fraudulent activity.