ICT Technician at Tatu City Limited

The ICT Technician will provide hands-on technical support and maintenance across the organization’s ICT infrastructure. This role emphasizes expertise in hardware systems, CCTV surveillance, biometric access control, and networking support, while also delivering comprehensive ICT support to end-users. The technician ensures reliable operations, resolves technical issues, and contributes to secure and efficient ICT services that enable business continuity.

Key Responsibilities

Hardware Support & Maintenance

•  Install, configure, and maintain desktops, laptops, printers, and other ICT hardware.
• Diagnose and repair hardware faults, ensuring minimal downtime.
• Perform preventive maintenance and manage ICT equipment inventory.

Security System designs and installation

• Install, configure, and maintain security systems such as CCTV systems, biometric and alarm systems.
• Conduct regular performance checks and ensure optimal coverage and integration with security protocols.

ICT Support functions

• Hardware monitoring, maintainance and timely troubleshooting.
• Diagnose and resolve technical problems including device malfunctions, application errors, and connectivity issues, escalating complex cases when necessary.
• Guide end-users in the proper use of ICT tools, applications, and equipment, ensuring smooth adoption and reducing downtime.
• Respond to and manage service desk tickets, ensuring issues are logged, tracked, and resolved within agreed SLAs.
• Software Installation & Updates: Install, configure, and update applications to ensure compliance with organizational standards and licensing requirements.
• Maintain accurate records of support requests, resolutions, and system changes to build a reliable knowledge base.
• Preventive Maintenance: Conduct routine checks on ICT systems to identify potential issues before they escalate.

Requirements

• Diploma in Information Technology, or related field.
• 4–6 years of hands-on experience in ICT technical support.
• Proven expertise in hardware installation, repair, and maintenance.
• Practical experience in security system such as CCTV systems and biometric devices
• Working knowledge of networking, including fiber optic cable splicing and termination
• Relevant certifications (e.g., CompTIA A+, CCNA, Fiber Optic Technician) are an added advantage.