Customer Experience Associate at Tatu City Limited

Key Responsibilities 

Lead Generation & Outreach:

• Contact potential customers through calls, messages, and digital channels to introduce our products and opportunities.
• Proactively follow up with leads to maintain engagement and interest.
• Schedule meetings and site visits for the sales team.

Customer Engagement:

• Build rapport and deliver professional, engaging conversations with customers from diverse regions and backgrounds across the world.
• Adapt communication styles to suit different cultural and time-zone contexts.
• Represent Tatu City’s brand and values with warmth, clarity, and professionalism in every interaction.

CRM & Reporting:

• Accurately record customer interactions, leads, and follow-ups in the CRM system.
• Track progress against targets and contribute to team goals.

Sales Enablement:

• Support sales and marketing teams in developing strong lead pipelines.
• Provide insights from customer conversations to help improve outreach strategies.

Requirements

• Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or a related field.
• 1–3 years’ experience in telesales, account management, or a high-volume client-facing role.
• Excellent written and spoken English with a clear, professional phone presence.
• Confident and engaging communicator with strong sales and persuasion skills.
• Active listener able to identify client needs and tailor conversations effectively.
• Skilled in managing objections and maintaining positive momentum.
• Highly organized, detail-oriented, and adaptable to new tools and systems.
• Experience using CRM platforms (e.g., Salesforce, HubSpot) preferred.
• Proactive, results-driven team player focused on meeting and exceeding targets.
• Experience working with international clients across different time zones is an advantage.