Insurance Specialist at Standard Chartered Bank Kenya

Key Responsibilities

• Bancassurance Client Value Proposition (CVP) Management
• Look after and deliver a strong Client Value Proposition for all bancassurance products.
• Work with product managers to identify market growth/ cross-sell opportunities to increase product holdings and improve revenues.
• Initiate, execute and manage marketing programmes and strategies in line with the business.
• Active analysis and review of all customer bases to understand customer profiles, behavioural and lifestyle traits (including product holding mix, revenue contribution, behavioural/ lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value).
• Keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance
• Ensure brand compliance for all above and below-the-line communication according to local/ global standards for Standard Chartered Bank and relevant Insurance Partners.
• Portfolio Management:
• Proper tracking of Bancassurance Products sales (volume/revenue) to ascertain quality, growth trends etc across the support branches/channels.
• Proper management of Bancassurance compliance processes that guide sales processes and product management to mitigate mis-selling
• Marketing Management:
• Help plan and implement marketing strategies to acquire, expand and retain profitable relationships and grow market share.
• Identify target customers’ financial, insurance and service needs: review, recommend and implement products / service offering in liaison with Product Manager.
• Provide assistance in directing, motivating, training and coaching sales distribution and delivery staff.
• Processes
• Establish a comprehensive sales process for products and services and guide its implementation across all segments and branches.
• Support product development & deployment of appropriate systems and procedures to support sales and service for Bancassurance .
• Increase in penetration of Insurance products across client segments.
• Governance
• Ensure internal controls are in place, monitor for compliance, review for changes in systems, policies & regulations.
• Fully comply with all policies, procedures, Key Control Standards to achieve satisfactory audit grades in local & Group audits.
• KYC / money laundering: Ensure to remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to identifying our customer, knowing our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers.
• Will support the Business head and Business unit head in driving Operational Risk Framework (ORF) management and compliance effort at the business and unit level respectively.
• Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Key stakeholders
• External
• Customers
• Internal
• Segment General Managers
• Branch managers and Team Leaders
• Investment Advisors and RMs
• Other Wealth Specialists
• Country Operations & Technology

Skills and Experience

• Strong analytical skills
• Sales skills
• Excellent communication; Public Speaking– Presentation skill

Qualifications

• Education- Degree in any Business Related field
• Certifications- Certificate of Proficiency