Front Office Executive

Job Type: Full Time · Location: Nairobi · Experience: 1–2 years
Role Overview: First point of contact for patients/visitors; keeps reception efficient and professional.

Key Responsibilities

• Welcome and register patients per hospital protocols; guide them to departments

• Handle calls/emails promptly and escalate appropriately

• Manage appointments, billing, and daily billing summaries

• Process payments (cash, cards, M-PESA) and insurance pre-authorizations

• Scan/file/dispatch documents to insurers and follow approvals

• Maintain a tidy, well-stocked front desk

Qualifications

• Diploma in Business Administration/Front Office (Accounting/Secretarial is a plus)

• Certificate/Diploma in medical records considered

• 1–2 years in hospital/healthcare front desk

Skills & Competencies

• Great communication & interpersonal skills

• Familiar with healthcare billing/insurance and MS Office/patient systems

• Detail-oriented, organized, calm under pressure; integrity & confidentiality

• Flexible for shifts/nights/weekends

Customer Care Officer

Job Type: Full Time · Location: Nairobi · Experience: 1–3 years
Role Overview: Manages patient interactions across reception/customer care to deliver an exceptional experience.

Key Responsibilities

• Welcome/guide patients; manage inquiries by phone, email, and in-person

• Use queue systems to streamline flow; support scheduling, check-ins, payments

• Handle complaints/feedback empathetically; escalate and report as needed

• Keep accurate interaction/feedback records to support CX improvements

Qualifications & Experience

• Diploma in Business Admin/Hospitality/Front Office/Communication/Healthcare Assistant or related

• 1–3 years in customer-facing roles (healthcare/front office preferred)

• Proficient in MS Office; comfortable with hospital/appointment systems

Skills & Competencies

• Warm, professional communication; multitasking & time management

• Resilience under pressure; empathy, confidentiality, commitment to service

• Customer Experience training is an added advantage

Medical Officer

Job Type: Full Time · Location: Nairobi
Role Overview: Provides inpatient/outpatient clinical care; flexible schedule; 2-week voluntary shadowing/orientation before employment.

Responsibilities

• Clinical care, ward rounds, reviews, admissions/discharges

• Emergency/on-call coverage; assist in emergency surgical cases as required

• Accurate documentation and adherence to protocols

• Collaborate across multidisciplinary teams; commit to CPD

Qualifications

• MBChB (or equivalent); KMPDC registration & license

• Internship completed in accredited hospital

• Valid Indemnity Insurance; valid ACLS & BLS (mandatory)

Skills & Competencies

• Solid clinical judgment, teamwork, communication, professionalism

• Flexibility for nights/weekends/public holidays; eagerness to learn

Anaesthesia Assistant

Job Type: Full Time · Location: Nairobi
Role Overview: Supports anaesthesiologists in theatre/recovery—equipment prep, intra-op assistance, monitoring, and IPC compliance.

Responsibilities

• Prepare/check anaesthesia machines, drugs, equipment

• Assist during induction, monitoring, recovery; monitor vitals & escalate concerns

• Maintain sterility; clean/disinfect/restock anaesthesia equipment

Qualifications

• Certificate/Diploma in Anaesthesia Technology or Perioperative Theatre Technology (or equivalent)

• Prior anaesthesia assistant experience; registration/licensing with relevant council

• BLS/ACLS is an added advantage

Skills & Competencies

• Knowledge of anaesthesia procedures/equipment

• Teamwork, clear communication, high attention to safety

• Shift/night/weekend flexibility

Scrub Technician

Job Type: Full Time · Location: Nairobi
Role Overview: Supports surgeons/theatre staff by preparing instruments, maintaining sterile field, and ensuring efficient procedures.

Key Responsibilities

• Prepare/arrange surgical instruments, equipment, supplies

• Assist surgeons/scrub nurses during operations

• Maintain sterility; enforce infection control; anticipate team needs

• Clean/disinfect/restock instruments post-procedure

Qualifications

• Diploma in Theatre Technology (or related)

• Registration with relevant professional body; theatre experience an advantage

Skills & Competencies

• Strong sterile technique & procedural knowledge

• Teamwork, communication, precision, composure under pressure

• Shift/night/weekend flexibility

Internal Housekeeping & Staff Catering Officer

Job Type: Full Time · Location: Nairobi · Experience: ≥1 year
Role Overview: Dual role—maintain pristine staff areas and provide hygienic tea/meals for staff/doctors.

Key Responsibilities

• Housekeeping: Clean staff areas (break rooms, restrooms, offices, kitchenettes); replenish supplies

• Staff Catering: Prepare/serve meals/snacks/beverages; ensure food safety & presentation; clean catering equipment/areas

• Operational Support: Manage catering inventory; coordinate replenishment for shifts; collaborate with housekeeping/kitchen teams

Qualifications & Skills

• Certificate/Diploma in Hospitality/F&B/Housekeeping preferred

• ≥1 year in housekeeping or catering (hospital setting preferred)

• Hygiene focus, basic food safety, teamwork, stamina, shift flexibility

• Clear communication with doctors on meal/beverage needs

Laboratory Technologist

Job Type: Full Time · Location: Nairobi · Experience: 1–2 years
Role Overview: Performs routine/specialized tests; ensures timely, accurate diagnostics to support patient care.

Key Responsibilities

• Tests across hematology, biochemistry, microbiology, immunology, etc.

• Collect/process/analyze specimens per SOPs; record/verify/release results

• Maintain/calibrate equipment; report faults; manage reagents/consumables

• Ensure QA, biosafety, regulatory compliance; collaborate with clinicians

• Maintain confidentiality and professional ethics

Qualifications

• Diploma in Medical Laboratory Sciences

• KMLTTB registration & valid license

• 1–2 years in hospital/diagnostic lab

Skills & Competencies

• Strong technical lab skills; accuracy & analytical ability

• Communication & teamwork; fast-paced multitasking

• Integrity, professionalism, patient-safety mindset; shift/weekend/holiday flexibility

How to Apply

Email your CV, cover letter, and relevant certificates to [email protected] by 20th October 2025. Use the exact role title in the subject (e.g., “Front Office Executive”).