Shift Leader/Supervisor at Big Square Kenya

Minimum Requirements:

• Diploma in a hospitality-related course.
• Additional qualification in food production is an advantage.
• Proficiency in MS Word/Excel and experience with Restaurant ERP systems (POS/GAAP).
• Strong understanding of administrative work.

Responsibilities:

• Customer Experience: Advocate for FOH team welfare to maintain a motivated workforce and exceptional customer service.
• Food Safety & Quality: Ensure only high-quality products are served by overseeing the final delivery to customers.
• Team Management: Review sales and service performance, provide feedback, and implement action plans to achieve targets.
• Standards Compliance: Ensure BOH products meet set standards.
• Driving Branch Business: Collaborate with the Branch Manager to achieve budgeted profits by adhering to the BOH budget plan.