Retail Team Lead at Hotpoint Appliances Ltd

Job Purpose

• Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Customer Experience Associates & Retail Associates)
• To offer administrative support in the showroom on areas of cash operations, billing, receiving of goods, customer communication, preparation of quotation etc.

Job Responsibility and Accountability

• Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
• Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
• Ensure Showroom is fully stocked with required stocks.
• Ensure that all POP\’s are in place and pricing completed.
• Follow up that customers are promptly attended to on arrival in the showroom.
• Assist Sales Persons in closing the sale.
• Carry out product discounting in conjunction with Orion guidelines.
• Handle all customer care calls and respond to queries on email.
• To take charge of completed admin process.
• Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
• Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
• Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
• Any other duties assigned by the Manager as and when required.

Qualification

• A Minimum qualification of a Degree in Sales & Marketing, Public relations or Customer service or any business course is required.

Experience

• At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground and at least one year in a supervisory capacity.
• Excellent personal presentation and telephone etiquette.
• Speaks and writes excellent English.
• Proficient in relevant computer applications.

Key Skills:

• Excellent people /customer service skills.
• Excellent Report writing skills.
• Excellent interpersonal skills.
• Excellent communication skills both verbal and written.
• Good problem analysis and solving skills.
• Good listening skills.
• Computer skills.
• Good organizational skills.