Customer Care Agent at Afrique Shipping Services Limited

• Will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles.

Key Responsibilities:

• Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
• Develop and maintain standard operating procedures (SOPs) for customer service operations.
• Handle escalated customer complaints and provide timely resolutions.
• Work closely with other departments such as Sales & Marketing,  operations and logistics to ensure a seamless customer experience
• Maintain a positive and collaborative work environment.
• Assist Marketing team by doing telemarketing.
• Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
• Implement quality control measures to ensure that customer service representatives are.