Club Supervisor – Thika at Brites Management

JOB SUMMARY

• As a Club Supervisor, you will be responsible for overseeing the daily operations of our club, ensuring exceptional service delivery to our members and guests.

DUTIES AND RESPONSIBILITIES

• Develop and implement operational policies and procedures to enhance efficiency.
• Manage and supervise daily operations of the club, including facilities, staff, and activities.
• Ensure a high standard of customer service is maintained at all times.
• Train, mentor, and motivate club staff to deliver excellence in service.
• Monitor and manage inventory levels.
• Handle member inquiries, feedback, and complaints in a professional manner.
• Coordinate with other departments to ensure smooth operation of club events and activities.
• Ensure cleanliness, safety, and compliance with health and safety regulations by conducting regular inspections.
• Preparation of reports on club activities, budget, and performance as required.
• Stay current on industry trends and best practices to improve club operations.

KEY REQUIREMENTS

• Diploma in a Business or Culinary course
• 3 years experience in a fast paced environment
• Strong organizational and time management abilities.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends as needed.