Customer Care Centre Officer at Standard Bank Group

Customer Care Centre Officer at Standard Bank Group – Standard Bank Group Kenya Job Details

Job Description

A 24/7 inbound and outbound Voice Branch role tasked with timely response, and resolution of customer queries and complaints raised by clients via telephone, email, and social media as well as cross-selling and retention of customers.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required
Client Coverage

• Personal and Private Banking
• 3-4 years
• Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification, and reporting. Experience in understanding the group’s operations, and distribution channels, products, processes, and systems.

Additional Information

Behavioral Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Examining Information
• Following Procedures
• Interpreting Data

Technical Competencies:

• Compliance
• Project Management (Project Mgmt)
• Remedial Action Development
• Risk Acceptance
• Risk Identification